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Q&A

Whether your planning a visit, or ordering online, hopefully all your questions can be answered here on one handy page.

 

Are you a shop or online only

We are a bricks and mortar shop based in Winsford, Cheshire, but we also offer click and collect and online shopping at www.cheshirecrafts.com.

Don't like shopping online? We are happy to take orders over the phone, email or even write us a letter, we are very flexable.

Our online shop

We are mainly a bricks and mortar shop and don't have the storage to hold shop stock and online stock. All items are picked directly from the shop. We have a way of tracking stock with coloured dots and lists, and update our online inventory everyday. Sadly from time to time, things do get missed. In the event you place an order and the item is out of stock, we will email you. If it's an item that can be reordered, we will dispatch it at a later date once it's back instock. If the item can't be reordered we will issue a full refund.

Can large groups visit your shop

Yes of course. Our shop is long and spacious, so we can accommodate a large group of people. We kindly ask if you're planning a group visit, to give us a call, so we can get in extra staff to help. 

 

Where are you based 

We are based in Winsford, Cheshire in the UK.

68 School Road, Wharton, Winsford, Cheshire, CW7 3EF 

(Located approx. 7 miles from junction 18 off the M6) 

Train: Winsford train station is located 0.7 miles from the shop

We are located (approx miles) from:-

Birmingham 66 miles - Chester 19 miles - Liverpool 35 miles - 

Manchester 28 miles  - North Wales 70 miles - Shrewsbury 43 miles - Stafford 39miles -Stoke 24 miles Warrington 18 miles - Wirral 34 miles - Wrexham 30 miles.

Opening Hours

Closed: Sunday and Monday. Open Tuesday to Saturday 10am till 3pm. 

If you are planning a visit to us from a distance, and don’t think you can make our opening times, please give us a call and we will accommodate if we can. Tuesday to Saturday only. 

Are dogs allowed in your shop

Absoutly!! We LOVE dogs.

Well behaved dogs are very welcome, we have 3 little rules...

1. we can say hello, and have a fuss

2. they can have a treat

3. we always joke with customers... expect no form of customer service as the dog will get all the attention... the dog will get all the attention, but we are here to help you too

 

Do you offer classes

Yes, we do. We offer two kinds of classes. 

 

1. Group classes 

Joy and Natalie run card making classes every month. We limit our classes to 4 people. This is due to space but also feel we can give you more help/guidance with 4 people. 

 

2. One to one class

This is great if you are struggling in an area and want to learn more or never crafted before and would like to give it a go! 

Alternatively, if you can't make a date or you and a friend/ friends want a class just for you we can do a class just for you. Please give us a call or email and we will happily discuss. 

For more information and a list of our classes please visit Craft Classes page.

Alternatively sign up to our website and receive an email once we release date of our classes. 

 

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