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Q&A

Whether your planning a visit, or ordering online, hopefully all your questions can be answered here on one handy page.

 

Are you a shop or online only

We are a bricks and mortar shop based in Winsford, Cheshire, but we also offer click and collect and online shopping at www.cheshirecrafts.com.

Don't like shopping online? We are happy to take orders over the phone, or even write us a letter, we are very flexable.

Can large groups visit your shop

Yes of course. Our shop is long and spacious, so we can accommodate a large group of people. We kindly ask if you're planning a group visit, to give us a call, so we can get in extra staff to help. 

 

Where are you based 

We are based in Winsford, Cheshire in the UK.

68 School Road, Wharton, Winsford, Cheshire, CW7 3EF 

(Located approx. 7 miles from junction 18 off the M6) 

 

Opening Hours

Closed: Sunday and Monday. Open Tuesday to Saturday 10am till 3pm. 

If you are planning a visit to us from a distance, and don’t think you can make our opening times, please give us a call and we will accommodate if we can. Tuesday to Saturday only. 

 

 

How long will my order take 

We aim to dispatch all orders in 48 hours. We will dispatch all order via Royal Mail, unless you choose to have your order delivered via Evri/DPD.

 

If there is going to be a delay, we will let you know. If you place an order after 3pm on a Saturday, orders will not be dispatched until Tuesday, as the shop is closed. Please allow extra time for bank holidays.

 

UK Postage and packing 

We offer 3 options for delivery:

Royal Mail £2.99*

Free postage on orders over £40 (using Royal Mail only)

2nd class or 2nd class signed for

2-3 business days

Evri £4.50**

2 to 4 working days

DPD £6.49**

1 to 2 working days

*When an order is posted via Royal Mail, please allow 10 working days (15 days over the festive period) for your order to arrive.  We have to wait this long before a parcel is deemed 'missing'.  If your parcel does go missing, and we have the items in stock we will replace it, in the case where we are unable to reorder stock in, we will refund you. 

**Not eligible for free postage

 

International Shipping  

We are working on getting international shipping back up and running after Brexit, but as you can imagine there are a lot of rules and regulations for each country. If you are not from the UK and would like to place an order, please email us at info@cheshirecrafts.com and we can give you a quote for shipping. 

 

Do you offer classes

Yes, we do. We offer two kinds of classes. 

 

1. Group classes 

Joy and Natalie run card making classes every month. We limit our classes to 4 people. This is due to space but also feel we can give you more help/guidance with 4 people. 

 

2. One to one class

This is great if you are struggling in an area and want to learn more or never crafted before and would like to give it a go! 

Alternatively, if you can't make a date or you and a friend/ friends want a class just for you we can do a class just for you. Please give us a call or email and we will happily discuss. 

For more information and a list of our classes please visit Craft Classes page.

Alternatively sign up to our website and receive an email once we release date of our classes. 

 

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